WARD

No matter if you’re a visitor or patient, it helps to know what to expect when visiting a ward.
For starters, there are various different types of wards, including:
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General Wards, which are for patients needing routine hospital care, such as post-surgery recovery, or general medical issues.
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Specialist Wards. These focus on specific medical areas such as cardiology, orthopaedics, neurology, or maternity.
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Acute & High Dependency Units (HDU), for patients needing closer monitoring but not as intensive as ICU.
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Intensive Care Unit (ICU). These wards are for critically ill patients requiring constant monitoring and life support.
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Surgical Wards for pre- and post-operation care.
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Isolation Wards, for patients with infectious diseases to prevent the spread of illness.
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Mental Health Wards. This is where patients requiring psychiatric care and crisis management are.
When preparing to go into a ward, it’s important to know what to expect. Our information below will help you prepare and the type of staff you’re likely to encounter.
Staying in a hospital ward can be challenging. However, knowing what to expect and how to prepare can make it easier. If you’re feeling anxious about your stay or visit, let hospital staff know—they’re there to help.
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WHAT ARE MY RIGHTSREMEMBER - you are a CUSTOMER OF THE NHS so have your SAY IN YOUR TREATMENT ! The law should help to PROTECT YOU. It can feel scary but the more you know, the better it should be. So TAKE CONTROL ! DO ⬇️ REFER to the below throughout (letters, meetings, conversations ..). The list is not exhaustive however below are some useful starting points: NHS Constitution (GOV) - LINK Patient Rights (Age UK) - LINK Equality Act 2010 (GOV) - LINK Martha's Rule (NHS) - LINK Mental Capacity Act 2005 (Mind) - LINK Human Right's Act 1998 (Citizen's Advice) - LINK Disability Law Service (DLS) - LINK Mental Health Act 1983 (NHS) - LINK Care Act (CQC) - LINK DO ⬇️ ASK to read your medical notes / observations while you are there. Check any process for Deprivation of Liberty Safeguard (DoLS) - LINK DoLs support safety for people in care homes and hospitals while not taking away their rights.
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WHAT SHOULD I TELL THEMThe hospital will have a list of QUESTIONS when you arrive . DO ⬇️ Let them know YOUR NEEDS: Identity - need cards. Medication - inhaler / allergy pens. Communicate - sight / hearing / speech. Language - main spoken. Enable - learning difficulties / disabilities/ mental capacity. Allergies Personal - privacy needs. Previous wishes - Advance Decisions - LINK / Organ Donation - LINK Care - existing care plans / carers to be with you. National Insurance Number (GOV) - LINK NHS Numbers (NHS) - LINK Going to Hospital (NHS) - LINK
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WHO'S WHOA&E: Minor Injuries and Major / Resuscitation departments. STAFF: Colour coded by uniforms (Pact Medical) - LINK Examples are Nurses, Surgeons, Radiology, Support Staff, Students. A-Z Health Professionals (Net Doctor) - LINK DO ⬇️ ASK anything - they are people to so don't be scared to speak up and ask !
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WHAT'S THEREEQUIPMENT Staff may take your 'OBSERVATIONS' with MONITORS to check: Blood Pressure Pulse Respiratory Oxygen HOW TO READ A MONITOR (WIKI) - LINK TESTS Staff may take tests for more indepth information Bloods (NHS) - LINK + LINK Medical Images X-rays, CT Scan, MRI (GOV) - LINK ECG (British Heart Foundation) - LINK Glasgow Coma Scale (GCS) - LINK Patient Info - LINK BEDS are usually split by curtains in shared area.
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ASK !DO: ⬇️ ASK EVERYTHING YOU NEED TO, YOU ARE THE CUSTOMER AND HAVE A RIGHT TO KNOW EVERYTHING ! WHO ? is the doctor in charge of me / my main contact during my stay in A&E? WHAT ? is wrong with me? will happen next? is the equipment for? could go wrong with me? are my treatment options? WHY ? am I being observed or admitted? HOW ? is pain controlled? long is recovery? WHEN ? will things happen? will I be called if anything changes? WHERE ? is there a private area to talk? is there any place nearby to stay at night? is there any place to wait besides the waiting room? are there facilities for food and drink?